Have a Question?
Below you'll find answers to some of the most commonly asked questions.
If you're still not sure on something or have a question that's not listed here, then please contact us and we'll get back to you with an answer asap!
If you have found a student property you like and want to secure it for the up and coming Academic Year, simply get all your flat mates to fill out an Application Form and pay the Reservation Fee (you get the full Reservation Fee back within 7 days of occupying the student property or we can simply knock it off your first Rent Payment!).
Once we have all completed Application Forms and Reservation Fees, the property is yours! We will no longer show it as available on our website and will stop anymore viewings.
The tenancy runs for 52 weeks - commencing from 1st July to 30th June.
However, only half rent is paid in July so we can gain access and carry out any maintenance needed because of the previous tenants, so everything is ready for you to enjoy your new student accommodation.
We do not take deposits, but we do use Guarantor Agreements. This is a legally binding document whereby the signatory (usually a parent or next of kin), agrees to fund the rent payments due from you in the event that your rent remains unpaid or damage is caused during the tenancy.
if you would like to see a copy of the Guarantor Agreement, then please contact us.
Once all the pre-tenancy documents have been sorted, we will arrange a Check In.
At the Check In, we will provide you with any keys and run through the property file which includes all safety information, instruction manuals and a copy of the Inventory Schedule of Condition.
We will provide you with our direct contact details and we also have a 24/7 Emergency Tenant Helpline.
Yes of course! Simply get in contact with us when your ready to renew your tenancy for next year and we'll run through the new Tenancy Documents togerther at a time that suits you and even better - you won't have to pay any Reservation Fee.
In our opinion, it is vital you insure your belongings and our Tenancy Agreement stipulates this.